Shipping and returns
Getting it to you, and back if it is not right
Shipping
Allow 1 to 2 business days for us to pack your order, plus approximately 5 business days for delivery within the United States. Delivery timeframes are estimates and aren't guaranteed.
Free shipping on US orders over $50.
Once your order ships, you'll receive tracking by email.
Where we ship
We ship within the US. International shipping is planned, and this page will say so when it opens. We'll always show the most accurate estimate we can at checkout rather than promise a date we can't guarantee.
Returns and exchanges
If something isn't right, reach out within 30 days of delivery. Unworn pieces in their original condition can be returned or exchanged.
Because charms are meant to be personal, we ask that they be unworn with packaging intact.
To start a return, contact us with your order number. A real person will answer.
Questions
When will my order ship?
Within 1 to 2 business days. You'll get tracking by email as soon as it does.
How long does delivery take?
About 5 business days inside the United States after it ships. Checkout shows the most accurate estimate for your address.
Do you ship outside the US?
Not yet. We ship within the US for now. International shipping is planned, and this page will say so when it opens.
How do I get free shipping?
US orders over $50 ship free.
What can I return?
Anything unworn and in original condition, within 30 days of delivery. Charms need to come back unworn with their packaging intact.