Shipping policy

Shipping Policy

Last updated: July 30, 2026

Thank you for shopping with Passport Collective. This Shipping Policy explains where we currently ship, available shipping rates, estimated delivery times, tracking, and how we handle shipping-related issues.

Where We Ship

Passport Collective currently ships to addresses within the United States.

We do not currently offer international shipping through our online store. Additional destinations may be added in the future.

Shipping Rates

We currently offer Standard Shipping at the following rates:

Orders under $50: $6 shipping
Orders of $50 or more: Free shipping

The free-shipping threshold is based on the merchandise total after discounts and before taxes.

Shipping charges and available delivery options are displayed during checkout before payment is completed.

Estimated Delivery Time

Please allow 1–2 business days for order processing plus approximately 5 business days for delivery within the United States. Delivery timeframes are estimates and are not guaranteed. Most orders are expected to arrive within 5–8 business days after the order is placed.

Delivery dates are estimates and are not guaranteed. Orders may occasionally take longer because of carrier delays, severe weather, holidays, address problems, customs processing, unusually high order volume, or other circumstances outside our control.

If we are unable to ship your order within the promised timeframe, we will contact you with an updated estimate and provide the option to cancel the unshipped order for a refund.

Fulfillment and Carriers

Passport Collective works with a third-party fulfillment partner to process and ship orders. Orders may originate from an international fulfillment facility before being transferred to a carrier responsible for final delivery within the United States.

The carrier used may vary based on the destination, package, and available delivery service.

Although our products may ship from outside the United States, U.S. customers are not expected to pay additional duties or import charges upon delivery. Should a carrier request an unexpected customs or import payment, please contact us before making the payment.

Order Tracking

When tracking information becomes available, we will send it to the email address provided during checkout. Customers may also access tracking through their Passport Collective order-status page or customer account.

Tracking information may not update immediately after a shipping label is created. Please allow time for the carrier to receive and scan the package.

Address Changes

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please contact us immediately if you discover an error. Orders may be transmitted to our fulfillment partner shortly after payment, so we cannot guarantee that an address can be changed once processing has begun.

Passport Collective is not responsible for delivery problems caused by an incorrect or incomplete address submitted by the customer. If a package is returned to us for that reason, additional shipping charges may apply before it can be sent again.

Cancellation Requests

Submitting a cancellation request does not guarantee that the order can be canceled. Once an order has entered fulfillment or shipped, we may be unable to stop it.

An order that can no longer be canceled may be eligible for return under our Return and Refund Policy after it has been delivered.

Delayed or Lost Packages

Carrier delays can occur after an order has shipped. If tracking has not updated for an extended period or your order has not arrived within a reasonable period after the estimated delivery date, please contact us so that we can investigate with the fulfillment partner and carrier.

A package is not considered lost solely because tracking is temporarily delayed.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it:

Check around the delivery location and with other members of your household.
Check with neighbors, building management, or a front desk, when applicable.
Allow until the end of the following business day, because carriers occasionally mark packages delivered shortly before completing delivery.
Contact the carrier using the tracking number.

Please contact us promptly if the package still cannot be located. We will review the available tracking information and assist with the next appropriate steps. Replacement or refund eligibility will depend on the results of the carrier investigation.

Damaged, Incorrect, or Incomplete Orders

Please contact us within seven days of delivery if your order arrives damaged, contains the wrong product, or is missing an item.

Include:

Your order number
A description of the problem
Clear photographs of the product and packaging, when applicable

We will review the issue and arrange an appropriate replacement, refund, or other resolution. Passport Collective will cover reasonable costs associated with correcting an error caused by us or our fulfillment partner.